Terms of service

You must be 18 or over and give us accurate details when you sign up. One person may hold more than one account, but each account belongs to one customer.

Keep your password, transaction PIN and two-factor device private. Never share them with anyone, including people who say they work for Finbit.

Tell us straight away if you think someone else has accessed your account. You can freeze cards yourself in the app.

Deposits are credited after our team checks the proof of payment you upload. We may reject a deposit if the proof is unclear or does not match the amount.

Transfers between Finbit accounts are instant and cannot be reversed once sent. Local and international transfers are held while we review them and may be rejected, in which case the full amount is returned to your balance.

Virtual cards are issued at our discretion and remain our property. You can freeze a card at any time. We may block a card if we suspect misuse.

Our current fees and limits are published on the home page. We will give you notice in the app before any fee increases.

You can close your account at any time. We may suspend or close an account if these terms are broken or if we are required to by law. We will explain why unless we are not allowed to.

We are responsible for losses caused by our mistakes. We are not responsible for losses caused by you sharing your security details or by events outside our reasonable control.

We may update these terms. Where a change affects you, we will tell you in the app at least 30 days before it applies.